Last Updated: September 13, 2026
Professional Flora Solutions (“PFS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communication channels.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use our website:
By using our website or contacting us for gardening, landscaping, plant, flowering, or related services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Professional Flora Solutions is a gardening, landscaping, plant, flowering, and outdoor-space services provider based in Nepal.
We provide services including gardening, lawn care, garden maintenance, planting and transplanting, soil improvement, irrigation, pest and disease control, landscaping, tree services, flower maintenance, rooftop gardening, artificial gardening, seasonal services, and special-event floral arrangements.
Website: www.pfs.com.np
2. Information We Collect
We may collect information that you voluntarily provide when you contact us, request a quotation, book a service, submit an enquiry, or communicate with us.
This information may include:
- Full name
- Phone number
- Email address
- Property or service location
- Billing or correspondence information
- Service requirements and preferences
- Preferred service date and time
- Information about your garden, plants, lawn, landscape, or property
- Photos or other information you voluntarily provide for service assessment
- Messages and enquiries submitted through our website
- Any other information you choose to provide
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, operating system, referring website, pages visited, approximate location, and general website usage information.
3. How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and requests
- Provide quotations and service estimates
- Schedule consultations, site visits, and services
- Deliver gardening, landscaping, plant, and floral services
- Communicate with you about your requested services
- Confirm appointments and bookings
- Provide customer support
- Improve our website, services, and customer experience
- Understand how visitors use our website
- Prevent fraud, spam, misuse, and unauthorized activity
- Maintain website security
- Send service-related communications
- Send promotional information where permitted and appropriate
- Maintain business, accounting, administrative, and legal records
- Comply with applicable laws and legal obligations
We will not use your personal information for purposes unrelated to the services or interactions for which it was collected unless permitted by law or you have provided appropriate consent.
4. Service Enquiries and Quotations
When you request a quotation or service from Professional Flora Solutions, we may need information such as your name, telephone number, location, property details, preferred service date, and description of your requirements.
This information allows us to understand your needs, determine service availability, prepare an appropriate quotation, and coordinate the requested service.
Providing certain information may be necessary for us to respond effectively to your enquiry or deliver the requested service.
5. Property and Garden Information
For gardening, landscaping, tree care, irrigation, lawn care, or other site-based services, you may voluntarily provide information about your property, garden, plants, lawn, rooftop, landscape, or other service area.
You may also provide photographs to help us understand the condition or requirements of a garden, plant, landscape, or property.
We use such information only as reasonably necessary to assess requirements, prepare quotations, provide recommendations, deliver services, and communicate with you.
6. Phone, WhatsApp, Email and Other Communications
If you contact us through telephone, WhatsApp, email, social media, contact forms, or other communication channels, we may retain relevant communication details and messages for customer service, quotation, booking, record-keeping, and service-delivery purposes.
Third-party communication platforms may have their own privacy policies and terms. We recommend reviewing the privacy policies of those platforms when using them to communicate with us.
7. Cookies
Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.
Cookies are small files stored on your device by a website.
We may use cookies to:
- Remember website preferences
- Improve website functionality
- Understand website traffic and usage
- Analyze website performance
- Maintain security
- Support certain website features
- Improve our services and online experience
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Analytics and Website Performance
We may use analytics tools to understand how visitors interact with our website.
These tools may collect information such as pages visited, approximate geographic region, device type, browser type, traffic sources, and general usage patterns.
Analytics information helps us understand website performance, improve content, identify technical problems, and improve the overall visitor experience.
Where third-party analytics services are used, their collection and processing of information may also be subject to their respective privacy policies.
9. Embedded and Third-Party Content
Our website may contain links, images, maps, videos, social media content, forms, or other content provided by third-party services.
Examples may include:
- Google Maps
- YouTube
- Social media platforms
- Analytics services
- Communication services
- Payment or other service providers
Third-party services may collect information through cookies, tracking technologies, or other methods when you interact with their content.
Professional Flora Solutions does not control the privacy practices of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information through those platforms.
10. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share limited information when reasonably necessary to:
- Provide a requested service
- Coordinate a site visit or appointment
- Process a transaction or payment
- Provide technical or website services
- Maintain website security
- Prevent fraud or abuse
- Comply with legal obligations
- Protect our rights, property, customers, employees, or service providers
Where third-party service providers are used, we seek to limit the information shared to what is reasonably necessary for the relevant purpose.
11. Payment Information
If payments are accepted through third-party payment providers, payment information may be processed directly by the relevant payment service provider.
Professional Flora Solutions does not intend to store complete payment-card information on its website unless specifically stated otherwise.
Payment providers may collect and process payment information according to their own privacy policies, security practices, and terms.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
However, no website, online transmission, database, or electronic storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive or confidential information through ordinary website forms, email, or messaging platforms unless specifically requested and appropriate security measures are available.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether you have an ongoing customer relationship with us
- Business and accounting requirements
- Legal or regulatory obligations
- Dispute resolution requirements
- Security and fraud-prevention requirements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
14. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information.
These may include the right to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request restriction of certain processing
- Ask questions about how your information is being used
Some requests may be subject to legal, contractual, security, or administrative limitations.
15. Marketing Communications
If you voluntarily provide your contact information, we may use it to communicate with you about requested services, quotations, bookings, promotions, gardening services, new offerings, or relevant updates where permitted by applicable law.
You may request that we stop sending promotional communications at any time.
Service-related communications necessary to complete a booking, quotation, appointment, or other requested service may still be sent.
16. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children for purposes unrelated to providing our services.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
17. External Links
Our website may contain links to external websites, services, social media platforms, or other online resources.
We are not responsible for the privacy practices, content, security, or policies of external websites.
We encourage visitors to review the privacy policy of any external website they visit.
18. International Visitors
Professional Flora Solutions operates in Nepal. If you access our website or communicate with us from another country, your information may be processed in Nepal or by service providers operating in other countries.
Privacy and data-protection laws may differ between countries.
By providing information to us, you acknowledge that your information may be processed as necessary to provide requested services and operate our business, subject to applicable legal requirements.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements, or business practices.
When we make changes, we may update the “Last Updated” date at the beginning of this policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
20. Contact Us
If you have questions about this Privacy Policy, want to request access or correction of your information, or have a privacy-related concern, please contact Professional Flora Solutions through our website:
You may also use the contact information provided on our website to reach our team.
21. Consent
By using our website and voluntarily providing personal information to Professional Flora Solutions, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, we will obtain additional consent for specific uses of personal information when required by law.
Professional Flora Solutions reserves the right to update this Privacy Policy as our website, services, and business practices evolve.