Professional Flora Solutions
Website: www.pfs.com.np
Last Updated: September 13, 2026
- INTRODUCTION
Welcome to Professional Flora Solutions (“PFS”, “we”, “our”, or “us”).
These Terms & Conditions govern your access to and use of the Professional Flora Solutions website, services, products, bookings, consultations, gardening solutions, landscaping services, plant and flower supplies, and related services.
By accessing our Website, requesting a quotation, placing an order, booking a service, making a payment, or using our services, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our Website or services.
- ABOUT PROFESSIONAL FLORA SOLUTIONS
Professional Flora Solutions provides professional gardening, landscaping, plant-care, flowering, garden maintenance, plant supply, and related services.
Our services may include:
• Lawn care
• Planting and transplanting
• Garden maintenance
• Soil improvement
• Irrigation
• Pest and disease control
• Hardscaping
• Seasonal gardening
• Landscape design
• Tree sales and supply
• Plant propagation
• Soil and fertilizer services
• Gardening consultation
• Tree pruning and removal
• Landscape lighting
• Turfing
• Temporary gardening
• Flower maintenance
• Rooftop gardening
• Yearly garden maintenance
• Artificial gardening
• Honeymoon bed arrangements
• Car flower decorations
• VIP welcome arrangements and floral flooring
Services may vary depending on location, availability, project requirements, and seasonal conditions.
- USE OF THE WEBSITE
You agree to use the Website only for lawful purposes.
You must not:
• Use the Website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our systems
• Interfere with Website functionality
• Introduce malicious software or harmful code
• Copy or misuse our Website content without permission
• Misrepresent your identity or information
• Use the Website to harm PFS or another person
• Use automated systems in a manner that disrupts Website operation
- SERVICE ENQUIRIES
Customers may contact PFS through available Website forms, telephone, WhatsApp, email, or other approved communication channels.
Providing an enquiry does not automatically create a service contract.
PFS may request additional information about the property, garden, project requirements, preferred schedule, budget, materials, or other relevant circumstances before confirming a service.
- CONSULTATION AND SITE VISITS
Some projects may require an inspection or site visit before a quotation can be prepared.
Site conditions may affect the scope, feasibility, materials, labor requirements, schedule, and cost of a project.
Any consultation or site-visit fee, where applicable, will be communicated to the customer before the service is provided.
- QUOTATIONS AND ESTIMATES
Quotations provided by PFS may be based on the information available at the time of preparation.
Unless specifically stated otherwise, a quotation may be subject to:
• Site verification
• Material availability
• Plant availability
• Changes in customer requirements
• Additional work
• Unforeseen site conditions
• Transportation requirements
• Seasonal factors
A quotation becomes binding only when accepted and confirmed according to the applicable project terms.
- CHANGES TO PROJECT SCOPE
Customers may request changes to an agreed project.
Changes may affect:
• Project cost
• Completion date
• Materials
• Labor requirements
• Design
• Plant selection
• Transportation
• Installation requirements
Additional charges may apply to work or materials outside the original agreed scope.
- PRICING AND PAYMENT
Customers agree to pay the amount specified in the applicable quotation, invoice, booking confirmation, or service agreement.
PFS may require an advance payment before commencing certain projects.
Advance payments may be used to secure:
• Materials
• Plants and flowers
• Labor
• Equipment
• Transportation
• Project scheduling
• Customized arrangements
Payment terms may vary depending on the nature and size of the project.
- ADVANCE PAYMENTS
Once an advance payment has been made, PFS may begin procurement, preparation, scheduling, design, or other project-related activities.
If a customer cancels a project after PFS has incurred costs, applicable expenses may be deducted from any refundable amount.
Please refer to our Refund Policy for additional information regarding cancellations and refunds.
- SERVICE SCHEDULING
PFS will make reasonable efforts to provide services on the agreed date and time.
Schedules may be affected by:
• Weather
• Traffic
• Material availability
• Plant availability
• Staff availability
• Site access
• Safety conditions
• Unexpected technical or operational circumstances
Where reasonably necessary, PFS may reschedule a service.
- CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate information and reasonable access to the property where services are to be performed.
Customers should inform PFS about known:
• Property restrictions
• Water limitations
• Electrical hazards
• Structural concerns
• Underground utilities
• Pest or disease treatments
• Dangerous conditions
• Access restrictions
• Rooftop or balcony limitations
• Other conditions that may affect the work
- SITE ACCESS
Customers must provide safe and reasonable access to the agreed work area.
If PFS personnel cannot access the property or work area due to circumstances outside PFS’s control, additional charges or rescheduling may apply.
- WEATHER AND ENVIRONMENTAL CONDITIONS
Gardening and landscaping work is naturally affected by weather and environmental conditions.
Heavy rain, storms, strong winds, extreme temperatures, flooding, poor soil conditions, pest outbreaks, or other environmental factors may affect the timing or outcome of a project.
PFS may postpone work where conditions are considered unsuitable or unsafe.
- PLANTS, FLOWERS, AND NATURAL MATERIALS
Plants and flowers are living and naturally variable products.
Their size, color, shape, flowering stage, appearance, and availability may vary.
PFS may recommend an appropriate alternative where a requested plant or flower is unavailable, subject to customer requirements and project circumstances.
- PLANT ESTABLISHMENT AND SURVIVAL
PFS may provide planting and maintenance guidance, but plant survival cannot be guaranteed in every circumstance.
Plant health may depend on:
• Watering
• Sunlight
• Soil
• Drainage
• Temperature
• Weather
• Pests
• Diseases
• Fertilization
• Maintenance
• Customer care
Unless a separate written warranty or guarantee is provided, PFS does not guarantee long-term survival of plants after installation.
- GARDEN MAINTENANCE
Where regular garden maintenance is provided, the agreed service frequency and scope will determine the services included.
Additional work outside the agreed maintenance package may incur additional charges.
Customers may be required to approve additional work before it is performed where the work falls outside the agreed scope.
- TREE PRUNING AND REMOVAL
Tree pruning, trimming, and removal may involve significant risks.
PFS may assess the tree, surrounding structures, accessibility, equipment requirements, and safety conditions before undertaking the work.
PFS reserves the right to decline work where conditions are considered unsafe or unsuitable.
- ROOFTOP AND BALCONY GARDENING
Customers are responsible for ensuring that their property can safely support the proposed gardening installation.
For rooftop and balcony projects, customers may be required to obtain appropriate structural confirmation where necessary.
PFS is not responsible for structural defects, inadequate load capacity, waterproofing problems, or pre-existing property conditions unless expressly agreed in writing.
- IRRIGATION SYSTEMS
Irrigation services may include installation, maintenance, repair, drip systems, sprinkler systems, or other watering solutions.
Performance may depend on water pressure, water supply, electrical systems, existing plumbing, property layout, and equipment condition.
PFS cannot guarantee performance where the underlying water or property infrastructure is inadequate.
- PEST AND DISEASE CONTROL
PFS may provide pest and disease management services using appropriate methods based on the situation.
Where chemical products are required, they should be used according to applicable instructions and safety requirements.
PFS cannot guarantee permanent elimination of pests or diseases because environmental conditions may cause recurrence.
- LANDSCAPING AND HARDscaping
Landscape and hardscape projects may include construction, paving, edging, pathways, decorative elements, soil preparation, planting, lighting, and related work.
The customer may be responsible for obtaining permissions, approvals, structural assessments, or other legal requirements where applicable unless PFS has expressly agreed to handle them.
- EVENT AND FLORAL SERVICES
Event-related services such as honeymoon bed arrangements, wedding car decorations, VIP welcome arrangements, floral flooring, and temporary gardening are customized services.
Final designs may vary according to:
• Flower availability
• Seasonal conditions
• Venue requirements
• Customer-selected theme
• Color availability
• Transportation
• Setup conditions
• Safety requirements
Reference photographs and designs are examples and may not be reproduced exactly.
- CUSTOMER APPROVAL
For customized projects, PFS may provide designs, concepts, plant selections, material selections, or other specifications for customer approval.
Once approved, changes may result in additional costs or schedule adjustments.
- CANCELLATION AND REFUNDS
Customers may request cancellation of a service or order.
Refund eligibility depends on the circumstances, service type, work completed, materials purchased, special orders, labor commitments, and applicable cancellation terms.
Please refer to the PFS Refund Policy for detailed information.
- SERVICE QUALITY AND CORRECTIONS
PFS aims to provide services according to the agreed scope and professional standards.
If a customer believes that a service has not been completed according to the agreed scope, the customer should notify PFS promptly.
Where appropriate, PFS may inspect the work and provide reasonable corrective action.
- INTELLECTUAL PROPERTY
Unless otherwise stated, the Website and its content are owned by or licensed to Professional Flora Solutions.
This includes:
• Website design
• Logos
• Branding
• Written content
• Photographs
• Graphics
• Videos
• Illustrations
• Service descriptions
• Original designs
• Marketing materials
You may not reproduce, distribute, modify, publish, sell, or commercially exploit PFS-owned content without prior permission where permission is required.
- CUSTOMER-SUBMITTED CONTENT
Customers may submit photographs, descriptions, project information, reviews, feedback, or other content to PFS.
Customers confirm that they have the necessary rights and permissions to provide such content.
By submitting content for publication or promotional purposes, where applicable, customers grant PFS permission to use that content for legitimate business purposes, subject to our Privacy Policy and any specific agreement with the customer.
- REVIEWS AND FEEDBACK
Customers may provide reviews, comments, suggestions, or feedback regarding our services.
PFS may use genuine customer feedback for business, service-improvement, or promotional purposes, subject to applicable privacy requirements.
We reserve the right to remove content that is unlawful, fraudulent, abusive, defamatory, misleading, or otherwise inappropriate.
- THIRD-PARTY SERVICES
PFS may use third-party providers for services such as payment processing, communications, hosting, analytics, maps, delivery, technology, or other operational functions.
Third-party services may be governed by their own terms and policies.
PFS is not responsible for the independent actions, availability, security, or policies of third-party providers.
- LINKS TO OTHER WEBSITES
Our Website may contain links to external websites.
These links are provided for convenience and informational purposes.
PFS does not necessarily endorse or control external websites and is not responsible for their content, availability, security, or privacy practices.
- ARTIFICIAL INTELLIGENCE
PFS may use Artificial Intelligence and AI-assisted technologies for content creation, customer support, research, gardening information, design concepts, administration, marketing, and other legitimate purposes.
AI-generated information may contain errors or limitations and should not automatically be treated as professional advice or a final service decision.
Please refer to our AI Policy for additional information.
- PRIVACY
Your use of the PFS Website and services may involve the collection and processing of personal information.
Our handling of personal information is described in our Priva