Professional Flora Solutions
Website: www.pfs.com.np
Last Updated: September 13, 2026
- INTRODUCTION
Professional Flora Solutions (“PFS”, “we”, “our”, or “us”) aims to provide reliable, professional, and high-quality gardening, landscaping, plant supply, flowering, maintenance, and related services.
This Refund Policy explains the circumstances under which customers may request cancellation, refund, replacement, adjustment, or credit for payments made to Professional Flora Solutions.
This policy applies to purchases and services arranged through our website, telephone, WhatsApp, direct communication, quotations, bookings, or other approved PFS channels.
- GENERAL REFUND PRINCIPLE
Refund eligibility depends on the nature of the product or service, the stage of the project, materials already purchased or prepared, labor already performed, and the reason for cancellation or refund.
Because many PFS services are customized and may involve advance preparation, procurement of plants or flowers, transportation, labor scheduling, and site-specific work, not all payments are automatically refundable.
- SERVICE BOOKINGS
For gardening, landscaping, garden maintenance, planting, lawn care, irrigation, pruning, tree services, rooftop gardening, and other service bookings, customers may request cancellation before the scheduled service begins.
Where sufficient notice is provided, PFS may provide a full or partial refund after deducting any non-refundable costs already incurred.
Such costs may include:
• Site-visit charges
• Design or consultation fees
• Materials already purchased
• Plants or flowers specially ordered
• Transportation arrangements
• Labor already performed
• Third-party service charges
• Other documented project expenses
- ADVANCE PAYMENTS
Where an advance payment is required to confirm a project or booking, the advance may be used to secure labor, materials, plants, flowers, transportation, equipment, or project scheduling.
If the customer cancels after PFS has incurred costs associated with the project, those costs may be deducted from the refundable amount.
The remaining eligible amount, if any, may be refunded according to this policy.
- CUSTOMIZED SERVICES
Customized gardening, landscaping, floral, decorative, and event services may require advance planning and procurement.
Examples include:
• Landscape design
• Rooftop garden installation
• Garden renovation
• Seasonal flower installations
• Honeymoon bed arrangements
• Wedding car flower decorations
• VIP welcome arrangements
• Floral flooring
• Temporary gardening
• Customized plant arrangements
• Special plant procurement
Payments relating to customized work may be non-refundable once materials have been purchased, work has commenced, or the project has been specially prepared for the customer.
- PLANT AND FLOWER PURCHASES
Plants, flowers, trees, and other living products may be subject to natural variation and handling conditions.
Refunds or replacements may be considered where a plant or flower is supplied in a materially defective or substantially damaged condition at the time of delivery or installation, subject to verification by PFS.
Customers should notify PFS as soon as possible after receiving the product and provide appropriate photographs or other information where requested.
- LIVING PLANTS
Living plants may naturally change after delivery or installation due to environmental conditions, transportation, sunlight, temperature, watering, soil conditions, pests, diseases, or customer care.
PFS does not normally provide refunds for plant deterioration or death caused by conditions outside our reasonable control or by improper care after delivery or installation.
- FLOWERS AND PERISHABLE PRODUCTS
Fresh flowers and other perishable materials are generally not eligible for cancellation or refund after preparation or delivery because they are purchased, prepared, or arranged specifically for the customer.
Where flowers or floral arrangements arrive substantially damaged or materially different from the confirmed order due to an error attributable to PFS, the customer should contact us promptly for review.
Depending on the circumstances, PFS may offer a replacement, partial refund, adjustment, or other reasonable resolution.
- EVENT AND DECORATION SERVICES
For event-related services such as honeymoon bed arrangements, wedding car decorations, VIP welcome arrangements, floral flooring, and temporary gardening, cancellation terms may depend on the time remaining before the scheduled event.
Because these services often require advance procurement, preparation, transportation, staffing, and scheduling, late cancellations may result in partial or no refund.
The specific cancellation and payment terms agreed in the quotation or booking confirmation may take precedence over this general policy.
- CANCELLATION BY THE CUSTOMER
Customers wishing to cancel a service or order should contact PFS as soon as possible.
The amount refundable, if any, may depend on:
• Date of cancellation
• Service commencement date
• Materials already purchased
• Work already completed
• Special-order items
• Labor commitments
• Transportation arrangements
• Supplier charges
• Nature of the service
• Event or installation date
- CANCELLATION BY PFS
PFS may cancel or postpone a service in circumstances including:
• Severe weather
• Unsafe working conditions
• Unavailability of required materials
• Unforeseen site conditions
• Supplier issues
• Staff or equipment availability
• Government restrictions
• Natural disasters
• Other circumstances beyond our reasonable control
Where PFS cancels a service and the customer has not received the agreed service, PFS may provide an appropriate refund, rescheduling option, or credit, depending on the circumstances.
- WEATHER AND NATURAL CONDITIONS
Gardening and landscaping services are affected by weather and environmental conditions.
Rain, storms, extreme temperatures, flooding, strong winds, plant disease, pest outbreaks, or other natural conditions may require a service to be postponed.
A postponement due to reasonable safety or environmental concerns does not automatically constitute a refundable cancellation if the service can be rescheduled.
- RESCHEDULING
Where practical, PFS may offer customers the option to reschedule a service instead of receiving a refund.
Customers should provide reasonable notice when requesting a change to the scheduled date.
Repeated or last-minute rescheduling may result in additional charges where PFS has already incurred labor, transportation, material, or scheduling costs.
- SERVICES ALREADY COMPLETED
Payments for services that have already been substantially completed are generally not refundable merely because a customer subsequently changes their mind.
If a customer believes that a completed service does not meet the agreed scope of work, they should contact PFS promptly so the matter can be reviewed.
- SERVICE QUALITY CONCERNS
If a customer believes that a service was not performed according to the agreed scope, the customer should notify PFS as soon as reasonably possible.
PFS may review the concern and, where appropriate, provide:
• Corrective work
• Replacement of affected items
• Partial refund
• Service credit
• Other reasonable resolution
Any remedy will depend on the specific circumstances and the agreed scope of work.
- NON-REFUNDABLE COSTS
The following costs may be non-refundable where they have already been incurred:
• Special-order plants
• Special-order flowers
• Customized materials
• Purchased fertilizers or soil products
• Transportation costs
• Labor costs
• Design and preparation fees
• Third-party charges
• Site-visit expenses
• Event preparation expenses
• Customized decorative materials
• Other documented project expenses
- DUPLICATE OR INCORRECT PAYMENTS
If a customer accidentally makes a duplicate payment or pays an incorrect amount, the customer should contact PFS promptly.
After verification, PFS may refund the excess or duplicate amount through an appropriate payment method, subject to applicable transaction charges.
- REFUND REQUEST PROCESS
To request a refund, customers should contact Professional Flora Solutions through the contact details provided on our Website.
A refund request should include, where applicable:
• Customer name
• Order or booking details
• Date of payment
• Amount paid
• Service or product involved
• Reason for the refund request
• Relevant photographs or supporting information
PFS may request additional information where necessary to assess the request.
- REFUND REVIEW
Each refund request may be reviewed individually based on the applicable service terms, quotation, booking confirmation, payment records, work completed, materials purchased, and circumstances of the request.
Submitting a refund request does not automatically guarantee approval.
- REFUND METHOD
Where a refund is approved, PFS will generally attempt to return the eligible amount through the original payment method where practical.
Where the original payment method is unavailable or unsuitable, an alternative refund method may be arranged with the customer.
Any applicable transaction, banking, payment gateway, or third-party charges may be deducted where permitted.
- REFUND PROCESSING TIME
Approved refunds will generally be processed within a reasonable period after the refund has been approved and the necessary payment information has been verified.
The time required for the refunded amount to appear in the customer’s account may also depend on the relevant bank, payment gateway, card provider, digital wallet, or other payment service.
- NO AUTOMATIC REFUND FOR CHANGE OF MIND
A change of mind does not automatically create a right to a refund, particularly where PFS has already purchased materials, scheduled staff, commenced work, prepared customized arrangements, or incurred other project-related costs.
- THIRD-PARTY PRODUCTS AND SERVICES
Where a product or service is supplied through or involves an independent third-party supplier, nursery, contractor, payment provider, delivery provider, or other service provider, additional terms may apply.
PFS will make reasonable efforts to assist customers with legitimate concerns but cannot guarantee refunds from independent third parties.
- PROMOTIONAL OFFERS
Special offers, discounts, promotional packages, coupons, credits, or other promotional arrangements may have separate refund and cancellation conditions.
Where specific promotional terms conflict with this general Refund Policy, the specific promotional terms may apply.
- GIFT VOUCHERS AND CREDITS
Where PFS provides gift vouchers, service credits, promotional credits, or similar benefits, they may be subject to separate terms.
Unless otherwise agreed or required by applicable law, such credits are not automatically exchangeable for cash.
- DISPUTES
If a customer disagrees with a refund decision, the customer is encouraged to contact PFS and provide relevant information so that the matter can be reviewed.
PFS will make reasonable efforts to resolve genuine service and payment concerns fairly and professionally.
- CHANGES TO THIS REFUND POLICY
Professional Flora Solutions may update this Refund Policy from time to time to reflect changes in our services, payment methods, business practices, or applicable requirements.
The updated version will be published on the Website with a revised “Last Updated” date.
- ACCEPTANCE
By placing an order, booking a service, making a payment, or using PFS services, you acknowledge that you have read and understood this Refund Policy.
Where a specific written quotation, service agreement, booking confirmation, or project contract contains different refund or cancellation terms, those specific terms may apply to that particular transaction.
- CONTACT US
Professional Flora Solutions
Website: www.pfs.com.np
Kathmandu, Nepal
For refund requests, cancellations, payment concerns, or questions regarding this policy, please contact Professional Flora Solutions through the contact information provided on our Website.